Is Your AI Strategy Rollout Inclusive Enough to Succeed?
Explore why successful AI adoption isn’t just about tools and strategy, but about accessibility, inclusion, and the human skills needed to bring everyone along on the journey.
About this webinar
By now, you’ve probably started experimenting with AI in your organisation, rolling out tools, defining strategies, and talking about productivity and scale. But as AI adoption accelerates, many leaders are missing something critical: accessibility, inclusion, and the human skills required to bring everyone along on the journey.
Watch as we explore why accessibility isn’t a side consideration in AI adoption, it’s a core leadership responsibility. And why successful AI strategies fail when they overlook people’s differing needs, confidence levels, lived experiences, and ability to engage with change. This session isn’t about the technical workings of AI, or the tools themselves. Instead, it focuses on what leaders and L&D teams need to remember as they introduce AI into organisations, particularly the human skills that are often forgotten, such as empathy, communication, trust, and inclusive leadership. Because adopting AI isn’t just a technology shift, it’s a people shift. And without accessibility at the heart of your approach, AI risks becoming something that excludes, rather than empowers.
Key points explored:
- What accessibility really means in the context of AI adoption (beyond compliance and checklists)
- The importance of human skills and inclusion in the context of AI strategies
- How accessibility links directly to trust, confidence, and willingness to adopt AI
- The human skills leaders need to prioritise alongside AI initiatives
- Why inclusive thinking is essential for organisation-wide AI adoption
- How to ensure AI strategies support people
Susi Miller
Susi Miller is an internationally recognised expert in eLearning accessibility with over 35 years’ experience in Learning and Development. She is also the author of Designing Accessible Learning Content (Kogan Page, 2nd Edition 2025), the definitive guide to designing effective and accessible digital learning.
Her work has been widely recognised for aligning accessibility with excellence in the field of learning. In 2025, she was named the Learning Performance Institute’s Learning Professional of the Year Gold Winner for her contribution to accessibility in digital learning. Her online self-access Designing Accessible Learning Content Programme also received a Brandon Hall Group Gold Award for Best Training Program for Global Accessibility Standards, alongside a Silver for Excellence in Learning Design from the Learning Technologies Awards. A respected speaker, consultant, and thought leader, Susi helps global organisations embed accessibility into their learning strategies - not as a tick-box exercise, but as a core principle of effective learning design.
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