Assessment & Development

Our customer experience role-play scenarios drill down into your customers’ journeys and challenge your people to take their skills to the next level.

It’s an old classic – getting an actor to play a tricky customer and assessing how your people perform under pressure. While a popular learning approach, it’s deceptively difficult to do well. That’s where we come in. We have a hand-picked team of high quality actors who can turn their hand to a myriad of characters, challenge your people with some twists and turns and then give excellent feedback afterwards.

Every session is completely bespoke and draws on elements of acting, neuroscience and psychology. In advance of the session we’ll gain a deep understanding of your target customers and your organisational goals. At the end of the session, your people will be able to understand customer behaviour and handle customer conversations with greater positivity and ease. Get in touch and we will work with you to identify the best programme design for your organisation.